Human content strategy for the AI era

Guiding content strategy, governance, and operations for customer education and support. Specializing in:

  • Museums & libraries

  • Universities

  • Healthcare

  • B2B SaaS

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Content is customer experience

In the age of AI, it is more important than ever to serve your customers content that is useful, relevant, and above all, human. The internet is becoming a quagmire of AI slop, and it is ever more challenging to reach people with real, factual, pertinent information.

With web content being consumed and regurgitated by LLMs, you need to find new ways to structure and organize information to serve both humans and machines.

Drawing on over 15 years of content strategy experience, Kitty has evolved her practice to work with AI to create the best experience for your audience.

Rows of bookshelves in a library
People approaching a museum gallery

Get in touch

Have a question or a project you need help with? Drop us a line and we’ll reply within two business days.